Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your help requests will be dealt with in maximum 60 min after the ticket or email is submitted. If your issue calls for additional assistance from a server admin, we will direct the trouble ticket or the email to the person in charge, in a timely manner then leave a note to notify you that more time will be needed for finding the best solution. Furthermore if you make use of our Managed Servers package, all of the tasks included there will be completed whenever you desire.

  • Top quality support service

  • A First–Class Tech Support Service

  • Should you require any help while working with our Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, do not hesitate to contact the help desk support team at any time via the ticketing system. Additionally, in case you need help administering your dedicated web hosting server, you can make use of the Managed Servers package, that includes weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and rebooting services, data backup hard drive space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided the Web Hosting Control Panel with a fully detailed knowledge base, which includes comprehensive explanations of its features and functionalities. Moreover, we have prepared in–depth video tutorials that will further show you how to perform a specific operation or troubleshoot a commonly encountered problem. All the help articles and the tutorial video clips are easily reachable from each Web Hosting Control Panel section via the Help and Videos buttons in the upper right corner.