There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a trouble ticket system. It is the least complicated form of correspondence for many reasons. If no tech support team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy & paste large bits of information without having to worry about typographical mistakes, and if a certain problem requires more time to be solved or a number of responses need to be exchanged, all the info will be in the exact same place, so each party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, so if you have to provide info or to follow instructions, you’ll need to use at least 2 different admin consoles and this number could grow if you want to manage several domain names. Besides, lots of hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting plans isn’t separate from the hosting account. It’s an integral part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any specific moment with only several clicks of the mouse, without leaving your web hosting account. The ticketing system comes with a quick-search box, which will help you trace de facto any trouble ticket that you have already opened, in case you need it. Also, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to tackle a given problem before you actually post a ticket. The response time is maximum sixty minutes, which means that you can receive quick assistance at any specific moment and in case our customer service staff suggests that you do something inside your hosting account, you can do it momentarily without needing to sign out of the Hepsia Control Panel.